Financial Assistance for Borrowers Experiencing a Hardship

At Triad Financial Services, we understand that life can take unexpected turns. If you're experiencing financial hardship we’re here to help.

We're Here for You

If you've missed a mortgage payment or are struggling to make upcoming payments, it’s important to act quickly. The sooner you reach out, the more options we may be able to offer to help you get back on track.

You may qualify for assistance to help you stay in your home or explore other alternatives to avoid foreclosure.

How We Can Help

1. For home-only loans, also known as Chattel loans, simply contact your account representative at (877) 426-8362 to learn about your options.
2. For real estate-secured loans, such as a house AND land serving as collateral, a Loan Modification may be available. This involves restructuring the terms of your existing mortgage to make your payments more manageable. To be considered, you'll need to complete and return our:

Mortgage Assistance Application (Downloadable PDF)

As part of the application process, additional documentation may be required depending on your specific circumstances. Please refer to Page 3 and 4 of the application for a detailed checklist based on your hardship type, such as:

• Loss of income or employment

• Medical emergencies or long-term illness

• Divorce, separation, or death of a co-borrower

• Disaster-related hardship

• Other unforeseen financial challenges

Required Supporting Documents May Include:

• Pay stubs or bank statements

• Medical or legal documentation

• Proof of benefits or hardship explanation

• IRS Form 4506-T for income verification (included in the application packet)

Full instructions are provided throughout the application. Make sure to review each page carefully and submit all required documentation to avoid delays.

Need Help Completing the Application?

We encourage you to seek free and confidential counseling from a HUD-certified housing agency. These professionals can help guide you through the process and offer valuable financial education and support.

Contact the U.S. Department of Housing and Urban Development (HUD):
(800) 569-4287
www.hud.gov/counseling

How to Submit Your Application

You can return your completed Mortgage Assistance Application and supporting documents via:

Mail:
Triad Financial Services, Inc.
13901 Sutton Park Drive South, Suite 300
Jacksonville, FL 32224

Fax: 1-866-874-2334
Email: servicing@triadfs.com
Website: www.triadfs.com

Beware of Foreclosure Scams

Visit the Federal Trade Commission’s official site to learn how to recognize, avoid, and report scams: consumer.ftc.gov/scams

Questions?

Our Mortgage Servicing Team is ready to help.

Call us at 1-877-426-8362
Monday – Friday, 8:30 AM – 5:00 PM EST